Frequently Asked Questions

Not at all. Whether you have never designed anything before or you know exactly what you want, there is a path for you:

• VIP Design Service: Our team designs it for you. You review and approve every step.
• Malaka Bridal Thobe: A guided 8-step flow with full 3D preview.
• Design From Scratch: You choose every color, pattern, and stitch using 100+ authentic designs.
• Explore Templates: Start from a ready-made style and make it your own.

We have 127+ authentic Palestinian tatreez patterns across multiple regional styles including Ramallah, Hebron, Gaza, Bethlehem, and Malaka.

Right now, custom pattern upload is available through the VIP Design Service so patterns can be converted correctly to embroidery specs.

The Malaka is a traditional Palestinian bridal dress with multi-panel construction, embroidered seam connections, decorated chest piece, side strips, and ornate sleeve options.

Yes. Designs auto-save. Storage duration and limits depend on your plan.

Design From Scratch has 7 steps:

The Malaka flow is an 8-step guided experience designed for the traditional bridal thobe.

Plans include Free Explorer, Single Design, and Unlimited Creator. Artisan production pricing is separate.

Artisan production cost depends on complexity, material, embroidery type, timeline, and artisan experience.

Credit/debit cards, PayPal, Apple Pay, and Google Pay. Artisan payments are held in escrow until approval.

Yes. Unlimited Creator can be cancelled anytime with access through the billing period.

Submit your design, receive bids, review portfolios/pricing/timelines, then choose your artisan and collaborate directly.

Yes. Skills, authenticity, identity, trial orders, and ongoing quality are reviewed.

Milestone approvals, escrow protection, revision support, and dispute handling are in place.

Direct artisan invite is being added. For now, you choose from marketplace bids.

The perfect thobe starts with accurate measurements. You can follow the founder guide below:

Custom thobes are made to your measurements, not standard sizes. Your artisan will review and confirm before production.

Yes. Most artisans include one alteration window; policy varies by case and measurement accuracy.

Tell your artisan from the start. They can guide comfort allowances and suitable silhouette choices.

Modern WebGL-capable browsers including recent Chrome, Firefox, Safari, and Edge.

Phone supports browsing and account actions. Desktop/tablet landscape is required for full advanced design tools.

Refresh, clear cache, update browser, verify WebGL, disable extensions, or try another browser.

Export capability depends on plan tier. Artisan delivery package is always complete.